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Clearing your Cache

Desktop

Chrome

  1. In the browser bar, enter: 
     chrome://settings/clearBrowserData
  2. At the top of the “Clear browsing data” window, click Advanced.
  3. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files

    From the “Time range” drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  4. Click CLEAR DATA.
  5. Exit/quit all browser windows and re-open the browser.

Firefox

  1. In the Menu bar at the top of the screen, click Firefox and select Preferences.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data

  1. Remove the check mark in front of Cookies and Site Data.
    • For more information about managing site data, see Manage local site storage settings.
  2. With Cached Web Content check marked, click the Clear button.
  3. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Microsoft Edge

  1. In the top right, Select Settings and more > Settings > Privacy, search, and services.
  2. Under Clear browsing data > Clear browsing data now, select Choose what to clear.
  3. Under Time range, choose “all time” as the time range from the drop-down menu.
  4. She’ll see a series of options to clear: please clear the checkmarks on everything except “Cached Images and Files” – It is not necessary to clear your browser history, download history, cookies, or passwords. Only clear the cached images.
  5. Select Clear now.

Safari

  1. From the Safari menu, select Clear History… or Clear History and Website Data….
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Mobile

Safari for iOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

  1. Tap Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose the data type you want to clear.
  5. Tap Clear Browsing Data.
  6. Exit/quit all browser windows and re-open the browser.

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

  1. Tap Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the “Time Range” drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.
  6. Exit/quit all browser windows and re-open the browser.

Private/Incognito Browsing

Troubleshooting alternatives

If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren’t yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution:

Chrome

Open Chrome.

At the top right, click More More and then New Incognito Window.

A new window appears. In the top corner, check for the Incognito icon Incognito.

Firefox

There are two ways to open a new Private Window in Firefox:

Click the menu button Fx57Menu and then click New Private Window.  The Private Browsing home page will open in a new window.

or

Hold down the control key while you click on any link and choose Open Link in New Private Window from the context menu.

Tip: Private Browsing windows have a purple mask at the top.

Microsoft Edge

When you use InPrivate tabs or windows, your browsing data (like your history, temporary internet files, and cookies) isn’t saved on your PC once you’re done.

In Microsoft Edge, select the Settings and More  icon, and then New InPrivate window.

Safari

In the Safari app  on your Mac, choose File > New Private Window, or switch to a Safari window that’s already using Private Browsing. A window that’s using Private Browsing has a dark Smart Search field with white text.

iOS for iPad or iPhone

How to turn on Private Browsing:

  1. Open Safari on your iPhone or iPod touch.
  2. Tap the new page button .
  3. Tap Private, then tap Done.